GENERAL PURCHASE CONDITIONS
The purchase on shop.ryal.it is a simple and safe operation. The Customer must view the collections, choose the product and order the shipment. The online store offers leather clothing and accessories made with care and handcrafted by its brand. Thanks to the exclusive service and the unmistakable style of shop.ryal.it, shopping will become a unique moment. To browse through the proposals, just select a CATEGORY and find out the selection of products by the brand that shop.ryal.it offers its customers. Each product is accompanied by a descriptive card containing information on the model, price, composition, sizes and colors.
Our commercial policy
Ryal by Marco Moriani offers for sale, on shop.ryal.it, the products and carries out its e-commerce activity exclusively towards its end users who are “consumers”.
When we talk about “consumer” we refer to any physical person or company, or merchant acting on shop.ryal.it with purposes not related to their business, entrepreneurial or professional, possibly carried out. If you are not a “consumer”, you can still conclude your purchase operation, indicating by email the generalities of the company.
In consideration of its commercial policy, shop.ryal.it reserves the right not to follow orders from subjects other than the “consumer” or in any case to orders that do not comply with its commercial policy.
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on shop.ryal.it among the users shop.ryal.it.
The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than shop.ryal.it that are present on shop.ryal.it through links, banners or other hypertext links.
shop.ryal.it reserves the right to cancel and / or cancel any order and for any reason (unavailability, inventory error, defective items). Obviously, the cancellation is followed by the relative reimbursement of the entire amount spent; refund that will be made in the same way that the order was paid.
Guarantees and indication of product prices
- On shop.ryal.it are offered for sale exclusively luxury brand products of the highest quality. These products are produced directly at their company (Marco Moriani’s RYAL), carefully selected for their rigorous quality controls.
RYAL provides, through the current collaboration, companies producing leather for footwear, exclusively top quality, scattered in the exclusively Italian territory; thanks to consolidated direct relationships (all authorized dealers). The goods offered for sale on the shop.ryal.it website are obtained exclusively by the brand owner. shop.ryal.it declares to be an authorized dealer for the sale of the products contained within the site. All trademarks mentioned on the site are registered trademarks of their respective owners who hold the rights and property. The sole mention of such trademarks within the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself.shop.ryal.it does not sell used, irregular or inferior products to the corresponding standards offered on the market.
The essential characteristics of the products are presented on shop.ryal.it within each product page. The images and colors of the products offered for sale on shop.ryal.it may, however, not correspond to the real ones due to the Internet browser and the monitor as well as the natural variations in grain and therefore color of the leather used.
Product prices may be subject to updates. Check the final price of sale before submitting the order form. The variation in the selling price increasing or decreasing is our unquestionable choice and can also take place a few seconds after the closing of the order on your part.
shop.ryal.it, in case of exercise of your right of withdrawal, has the right not to accept the return of products that do not have the related tags or warranty seal, products that have been altered in their essential and qualitative characteristics or that they have been damaged.
Since this is a comparable catalog for mail order, shop.ryal.it reserves the right to cancel orders and / or purchase procedures in case of error in the publication of prices or items for sale. In this case the customer will obviously be reimbursed for any expenses incurred.
Shipments to Italy are made within 21 days – from the date of the order, being a craft production and processed according to the specific requests for customization of the customer; at the time the goods are shipped, shop.ryal.it will send an email confirming the shipment and a track of the courier for tracking the goods. Shipments to Europe and the rest of the world are made within 21 working days from the order date. shop.ryal.it carries out shipments in Italy and all over the world only through the express courier service “GLS” and “UPS”. All goods shipped from shop.ryal.it are carefully packed. Together with the goods shipped shop.ryal.it will insert the invoice in the package (or where requested by e-mail) indicating in detail the prices of the items purchased.
All orders regularly filled in and paid will be processed within 21 working days: all shipments start at shop.ryal.it, only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturday and Sunday will be handled on the following Monday.
FOLLOW YOUR OWN SHIPPING ON LINE
shop.ryal.it offers its customers a shipping service traceable at any time, thanks to the service provided by “GLS” and “UPS”. The customer will receive an e-mail confirming the shipment of goods with the code (tracking number) provided by “GLS” and “UPS” that will allow him to check at any time the progress of his shipment. Alternatively, you can always check the delivery status in real time in the “My Account” section of the site.
Delivery times are conditioned by the destination areas of the products. ITALY (DDP): the shipment is tentatively scheduled within 15/20 days from the order depending on the availability of our suppliers with delivery within the next three working days. European EU countries (DDP): delivery is approximately scheduled within three / five working days from shipment. Non-EU European countries (DDU): delivery is approximately expected within 5-7 working days from shipment. Rest of the World: delivery is approximately scheduled for up to 7-10 days after shipment with Express Service.
Once the goods have been delivered, it is up to the Customer to inspect the parcel carefully before signing the document of delivery. If the package is tampered with or not integrated, the Customer can sign the document of delivery with reserve or refuse delivery. Any anomalies must be promptly reported to the “GLS” and “UPS” offices in the area and to shop.ryal.it, by sending an e-mail to our customer service. If the Customer refuses to deliver the goods, any shipping costs necessary for the return of the package to shop.ryal.it will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to shop.ryal.it at the expense of the same Customer. In this case shop.ryal.it will deduct this amount from any refund due to the customer.